Page 31 - Carlton Most Liked Catalog | Browse Our Most Liked Digital Catalog!

Artwork Submission
Acceptable File Formats
.EPS, .AI and CorelDRAW are preferred. Export files as EPS or PDF. Outlined fonts are
preferred. If this is not possible please include fonts with files.

.EPS .AI COREL

Other files may work, but could cause delays for your order or incur additional costs.
Resolution

Vector art. AI or EPS preferred. Copied from a website (ex. Google images).
High resolution. 300 dpi. Low resolution. 72 dpi.
TERMS AND ORDERING INFORMATION
Samples
If you would like a sample of the material any of our products are made from, please call our
sales department, 1-800-231-5988.
Custom Orders
If you don't see exactly the product you need, we'll make it for you! Simply tell us what you'd
like and our in-house graphics team will design your product then send you a proof. Once
approved, our experienced team will fabricate your custom product right here, in our Texas
plant. Due to variances of manufacturing, we may ship and bill you plus or minus 10% of
your order. If you need to change or cancel your custom order, please call us immediately.
Canceled custom orders will only be billed for the amount of work completed.
Quotations
We can quote on many products not shown in our catalogs. Call or email us for a fast quote
on these or larger quantities of items shown.
Pricing
We strive to provide the most competitive pricing, and we make every effort to maintain that
pricing, but due to unforeseen conditions, prices are subject to change. Pricing does not
include freight and sales tax (where applicable). All payments must be made in US Dollars.
Payment Terms
We accept American Express, MasterCard, Visa and Discover cards. We also sell via open
account and terms of net 30 days to customers who have established accounts with us.
Opening an account with us is easy! Call our sales department at 1-800-231-5988 for details.
Warranty
We promise you, our customer; that you will receive high quality items free from material
or workmanship defects and personalized as you requested, or we will replace the product
or credit your account. However, Carlton makes no representation or warranty of any kind
expressed or implied, as to the suitability or fitness for a particular purpose of any other matter
with respect to the goods ordered.
Returns
Please help us process your return quickly by calling our customer service department at
1-800-231-5988 within 60 days from invoice date for a return authorization number. After we
receive your return, an exchange, credit or refund will be issued to you. On certain items and
quantities, a restocking fee of no more than 20% will be assessed.