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Artwork Submission
     Acceptable File Formats
     .EPS, .AI and CorelDRAW are preferred. Export files as EPS or PDF. Outlined fonts are
     preferred. If this is not possible please include fonts with files.


       .EPS       .AI        COREL





     Other files may work, but could cause delays for your order or incur additional costs.
     Resolution




                  Vector art. AI or EPS preferred.     Copied from a website (ex. Google images).
                  High resolution. 300 dpi.            Low resolution. 72 dpi.
     TERMS AND ORDERING INFORMATION
     Samples
     If you would like a sample of the material any of our products are made from, please call our
     sales department, 1-800-231-5988.
     Custom Orders
     If you don't see exactly the product you need, we'll make it for you! Simply tell us what you'd
     like and our in-house graphics team will design your product then send you a proof. Once
     approved, our experienced team will fabricate your custom product right here, in our Texas
     plant. Due to variances of manufacturing, we may ship and bill you plus or minus 10% of
     your order. If you need to change or cancel your custom order, please call us immediately.
     Canceled custom orders will only be billed for the amount of work completed.
     Quotations
     We can quote on many products not shown in our catalogs. Call or email us for a fast quote
     on these or larger quantities of items shown.
     Pricing
     We strive to provide the most competitive pricing, and we make every effort to maintain that
     pricing, but due to unforeseen conditions, prices are subject to change. Pricing does not
     include freight and sales tax (where applicable). All payments must be made in US Dollars.
     Payment Terms
     We accept American Express, MasterCard, Visa and Discover cards. We also sell via open
     account and terms of net 30 days to customers who have established accounts with us.
     Opening an account with us is easy! Call our sales department at 1-800-231-5988 for details.
     Warranty
     We promise you, our customer; that you will receive high quality items free from material
     or workmanship defects and personalized as you requested, or we will replace the product
     or credit your account. However, Carlton makes no representation or warranty of any kind
     expressed or implied, as to the suitability or fitness for a particular purpose of any other matter
     with respect to the goods ordered.
     Returns
     Please help us process your return quickly by calling our customer service department at
     1-800-231-5988 within 60 days from invoice date for a return authorization number. After we
     receive your return, an exchange, credit or refund will be issued to you. On certain items and
     quantities, a restocking fee of no more than 20% will be assessed.
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