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Now In: Terms and Ordering Information
Ordering Information
Ordering with Carlton Industries is quick and easy; choose from the following 5 methods:
1. Online shop 24 hours a day, 365 days a year at www.CarltonUSA.com
2. Email us at sales@carltonusa.com
3. Phone us Monday – Friday, 8:00 am – 5:00 pm CST at
1-800-231-5934 or 1-979-242-5055
4. Fax your order 24 hours a day, 365 days a year at 1-979-242-5058
5. Mail your order to Carlton Industries, L.P., P.O. Box 280, La Grange, Texas 78945
Free Samples
Yes! FREE samples of product materials are available. Please call our sales department at 1-800-231-5988.
Custom Orders
If you don’t see exactly the product you need, we’ll make
it for you. Simply tell us what you’d like and our in-house graphics
team will design your product then send you a proof. Once approved, our
experienced team will fabricate your custom product right here, in our
Texas plant. Due to variances of manufacturing, we may ship and bill
you plus or minus 10% of your order. If you need to change or cancel
your custom order, please call us immediately. Custom orders will only
be billed for the amount of work completed.
Quotations
We can quote on many other products not shown in our catalogs. Call or
email us for a fast quote for other items or larger quantities of items
shown.
Pricing Policy
We strive to provide the most competitive pricing, and we make every
effort to maintain that pricing, but due to unforeseen conditions,
prices are subject to change. Pricing does not include freight and
sales tax (where applicable). All payments must be made in US dollars.
Shipping Information
Our standard ship method is UPS ground on orders up to 100 pounds. We
can also ship via Parcel Post, Federal Express, or Motor Freight. If
you need your order to ship by airfreight, please let us know when
placing your order. Shipping will be prepaid and added to your invoice
or credit card payment.
Thousands of items are in stock and are shipped directly from our plant
in La Grange, Texas the same day you place the order. Occasionally some
items are drop-shipped from our vendors’ factories if this is more
economical to you, our customers. Our sales team will give you an
approximate arrival date when you place your order. Promised shipping
dates are approximate and it is understood that orders cannot be
cancelled or delivery of goods refused by purchaser due to delays on
seller’s part resulting from conditions or forces beyond seller’s
control.
Payment Terms
We accept American Express, MasterCard, Visa, Discover and IMPAC cards.
We also sell via open account with terms of net 30 days to customers
who have established accounts with us. Opening an account with us is
easy! Call our sales department at 1-800-231-5988 for details.
Minimum Order
Our minimum billing amount is $35.00. We ask for prepayment of any
orders below minimum, such orders are subject to a $5.00 handling
charge, plus shipping.
Warranty
We promise you, our customer, that you will receive high quality items
free from material or workmanship defects and personalized as you
requested, or we will replace the product or credit your account.
However, Carlton makes no representation or warranty of any kind,
expressed or implied, as to the suitability or fitness for a particular
purpose of any other matter with respect to the goods ordered.
Returns
Please help us process your return quickly by calling our customer
service department at 1-800-231-5988 within 60 days of receiving your
order for a Return Authorization Number. After we receive your return,
an exchange, credit or refund will be issued to you. On certain items
and quantities, a restocking fee of no more than 20% will be accessed.
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